Privacy policy.

Last updated: 21/11/2025

This Privacy Policy explains how London Abdominal Wall Clinic (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.londonabdominalwallclinic.co.uk, contact us, or become a patient.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

London Abdominal Wall Clinic
Consultant Surgeons: Mr Arvind Mohan, Mr Lalin Navaratne
Website: www.londonabdominalwallclinic.co.uk
Email: info@londonabdominalwallclinic.co.uk

Data Controller: Mr Arvind Mohan, Mr Lalin Navaratne
ICO Registration: ZB322132 / CSN4529554

2. What Information We Collect

We may collect and process the following information:

A. Information you provide

  • Name

  • Contact details (email, phone number)

  • Date of birth

  • Medical history relevant to your consultation

  • Enquiry details submitted via our contact/booking form

  • Consent forms, clinical photographs, treatment notes (for patients)

B. Automatically collected data

Collected via cookies, analytics tools, and server logs:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and time spent on the site

  • Referral sources (e.g., Google Ads)

C. Payment information

If you pay for a procedure or consultation:

  • Invoices and transaction records
    (We do not store full card details.)

3. How We Use Your Information

We use your information for:

  • Responding to enquiries

  • Providing consultations and medical treatment

  • Managing appointments and follow-up care

  • Sending pre-operative and post-operative information

  • Securely storing medical records

  • Improving our website and services

  • Marketing (only with consent)

  • Fulfilling legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following lawful bases:

Purpose Legal Basis Responding to enquiries Legitimate interest Providing medical treatment Performance of a contract Processing medical information Provision of health care (special category data)Storing medical records Legal obligation Marketing emails ConsentAnalytics and cookies Consent (via cookie banner)

5. Sharing Your Information

We may share your data with:

  • Hospitals/clinics where your treatment takes place

  • Secure medical photography providers

  • Payment processors

  • IT service providers (e.g., website hosting)

  • Medical insurers (if relevant)

  • Regulators (e.g., GMC, CQC, ICO) when legally required

We do not sell your data to third parties.

6. International Data Transfers

Some service providers (e.g., Squarespace, Google Analytics, Mailchimp) may store data outside the UK.
We ensure appropriate safeguards via:

  • UK GDPR-compliant Data Processing Agreements

  • Standard Contractual Clauses (SCCs)

7. How Long We Keep Your Information

  • Medical records: 7 years (adults) or longer if required by law

  • Enquiry forms: Up to 12 months unless you become a patient

  • Marketing data: Until you withdraw consent

  • Cookies: As per cookie banner settings

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (where legally appropriate)

  • Restrict processing

  • Object to marketing

  • Withdraw consent at any time

  • Request data portability

  • Complain to the Information Commissioner’s Office (ICO)
    www.ico.org.uk

9. How We Protect Your Data

We use a combination of:

  • Encrypted communications (HTTPS)

  • Secure servers

  • Password-protected medical record systems

  • Multi-factor authentication

  • Staff confidentiality agreements

  • Access controls

10. Cookies

We use cookies for:

  • Website functionality

  • Google Analytics

  • Google Ads conversion tracking

  • Performance optimisation

You can manage cookie preferences at any time via your browser settings or our cookie banner.

11. Marketing Communications

We may send emails about:

  • Clinic updates

  • New treatments

  • Educational information

  • Appointment reminders

You will only receive marketing emails if you have given explicit consent.
You may unsubscribe at any time.

12. Contact Us

For any privacy queries or data requests:

Email: info@londonabdominalwallclinic.co.uk
Address: The Lindo Wing, St Mary’s Hospital, London, UK

13. Changes to This Policy

We may update this policy periodically.
The latest version will always be available on our website.